Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAS4022B Mapping and Delivery Guide
Determine and action client computing problems
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICAS4022B - Determine and action client computing problems |
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Description | This unit defines the competency required to record and prioritise client support activities, determine the required resources, solve client computing problems or escalate as necessary.There may be benefit in concurrent learning with the following unit:ICAT4221B Locate equipment, system and software faultsThe following units are linked and form an appropriate cluster:ICAS4112B Optimise system performanceICAS4113C Identify and resolve common database performance problemsICAS4127B Support system softwareNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine client problem |
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Element: Prioritise client problems |
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Element: Refer problems where required |
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Element: Carry out maintenance |
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Element: Prepare maintenance report |
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Element: Confirm problem resolution |
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